Warranty Department Contact Information
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CLAIMS / POLICIES / PROCEDURES
Warranty Department Phone: 800-398-7402
Warranty Department Fax: 866-955-7053
Warranty Department Email: hussmannwarrantyclaims@hussmann.com
(send claims/invoices/etc. to this email)
EQUIPMENT REGISTRATION
Warranty Department Registration Email: hussmannwarrantyregistration@hussmann.com
Warranty Department Registration Fax: 866-443-1254
WARRANTY DEPARTMENT TEAM
Name, Title Email, Phone Assisting in regards to:
Gina Presley,
Warranty Project Manager & System Administrator		 gina.presley@hussmann.com
314-298-6426		 Warranty Claim/Policy/System and Support Inquiry
Tracy Markley,
Warranty Processor & COPQ Analyst		 tracy.markley@hussmann.com
314-298-6430		 Provide support on claims disposition on all Bridgeton products and Monterrey reach-in and F series products
Blake Smith,
Supplier Recovery Specialist		 blake.smith@hussmann.com
314-298-5758		 Supplier & Part Return Inquiry
Frankie McPartland,
Warranty Claims Data Entry Clerk		 frankie.mcpartland@hussmann.com
314-298-6247		 Contractor Warranty Claim Invoice Inquiry/Training/Support
Sal Giafaglione,
Warranty Processor		 sal.giafaglione@hussmann.com
770-291-2390		 Provide support on claims disposition on all Atlanta products
Larry Youngs,
Warranty Processor		 larry.youngs@hussmann.com
630-931-4187		 Provides support on claims disposition on all Krack products manufactured out of Monterrey and the former Krack factories.
Jeff Holland,
Warranty Processor		 jeff.holland@hussmann.com
518-848-3584		 Provides support on claims disposition on all self-contained products manufactured out of Monterrey and the former Gloversville factories.
Andre Broudeaux,
Warranty Processor		 andre.broudreaux@hussmann.com
909-590-4910 ext. 2073		 Chino Equipment Claim Inquiry
Mike Mount,
Warranty Processor		 michael.mount@hussmann.com
314-298-6240		 Field Modification Claim Inquiry
Jim Green,
Warranty Processor		 jim.d.green@hussmann.com
479-696-9447		 Field Modification Claim Inquiry
Jim Coss,
Warranty Processor		 jim.coss@hussmann.com
606-462-0152		 Field Modification Claim Inquiry
Shauna VandeDrink,
Director of Quality & Warranty
Hussmann Americas		 shauna.vandedrink@hussmann.com
800-398-7402		 Warranty Claim/Policy/System and Support Inquiry - Escalation
Jack Kinney,
Technical Manager Hussmann NA		 jack.kinney@hussmann.com
314-298-4891		 Field Modification Claim Inquiry - Escalation

TECHNICAL SUPPORT
If you have questions about how to work on or diagnose our equipment, you may contact our technical support team:
Technical Support Phone: 866-785-8499
General Support or Service Calls:
You may call our Customer Support Call Center:
Call Center Phone: 800-922-1919

Ordering Aftermarket Warranty Parts:
You may call Aftermarket Parts Department:
AM Parts Phone:
1-855-Huss-Prt (1-855-487-7778)
Hussmann_part_warranty@hussmann.com