​​Warranty Department Contact Information​

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​Warranty Department Phone:​800-398-7402
​​Warranty Department Fax:​866-955-7053
​Warranty Department Email:​hussmannwarrantyclaims@hussmann.com  
(send claims/invoices/etc. to this email)

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Warranty Registration Email: hussmannwarrantyregistration@hussmann.com
​​Warranty Registration Fax:866-443-1254

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Warranty Department Phone

800-398-7402 option #4

The call will circle in the warranty phone queue until a warranty representative is available. If you want to speak to a person direct, see the contact information below.
Gina Presley,
Warranty Project Manager & System Administrator
gina.presley@hussmann.com

Warranty Claim/Policy/System and Support Inquiry
Tracy Markley,
Warranty Processor & COPQ Analyst
tracy.markley@hussmann.com

Provide support on claims disposition on all Bridgeton products and Monterrey reach-in and F series products.
Frankie McPartland,
Warranty Claims Data Entry Clerk
frankie.mcpartland@hussmann.com

Contractor Warranty Claim Invoice Inquiry/Training/Support.
Larry Youngs,
Warranty Processor
larry.youngs@hussmann.com

Provides support on claims disposition on all Krack products manufactured out of Monterrey and the former Krack factories.
Jeff Holland,
Warranty Processor
jeff.holland@hussmann.com

Provides support on claims disposition on all self-contained products manufactured out of Monterrey and the former Gloversville factories.
Andre Broudeaux,
Senior Warranty Processor & COPQ Analyst/Specialty Technical Support
andre.broudreaux@hussmann.com

Provide support on claims disposition on all Chino & Atlanta products.

Shauna VandeDrink,
Director of Quality & Warranty
Hussmann Americas
shauna.vandedrink@hussmann.com

Warranty Claim/Policy/System and Support Inquiry – Escalation.​

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​Technical Support
If you have questions about how to work on or diagnose our equipment, you may contact our technical support team.
​866-785-8499
​General Support or Service Calls
You may call our Customer Support Call Center.
​800-922-1919
​Ordering Aftermarket Warranty Parts
You may call Aftermarket Parts Department.
​1-855-Huss-Prt (1-855-487-7778)
Hussmann_part_warranty@hussmann.com