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Area Service Manager

REQ: REQ-125042 Service/Installation

Hussmann Corporation
  • St. Rose, LA, United States
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Principal Responsibilities:

  • Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests
  • Own and drive internal/external customer satisfaction, including management of customer relationships, business development, issue resolution and timely, efficient emergency and preventative service
  • Develop and execute safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention
  • Identify and prioritize service requirements
  • Perform detailed job planning with aim of maintaining and driving service operations profitability
  • Develop budget forecasts, maintain project budget oversight, and identify potential cost saving and risk mitigation measures
  • Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need
  • Create and review contracts and estimates by utilization of risk analysis processes and risk plan development
  • Conduct performance appraisals in concert with service supervisory personnel for merit pay increases
  • Manage hiring, promotion, development, and disciplinary processes
  • Support development, coaching, and onboarding of new service team members
  • Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations
  • Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required
  • Additional responsibilities as assigned
  • Will manage service areas for Louisiana, Mississippi and South part of Alabama
  • HS diploma required 
  • 5 + years experience and knowledge of commercial HVAC/R 
  • Strong leadership and business acumen
  • Strong background in management/leadership function
  • Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment.
  • Strong communication skills, verbal and written, required.
  • Demonstrated ability to engage in high pressure situations with effective stress management skills.
  • Frequent 24/7 availability.
  • Strong organizational, time management skills.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Flexibility to work outside normal working hours, as required.
  • Valid driver’s license and safe driving record.
  • Travel within region as required.
  • Main office location for branch ops: St. Rose, LA 
  • Preferred: Live within 2 hours from shop.

REQ: REQ-125042 Service/Installation

  • St. Rose, LA, United States
Apply Apply

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