Description
Working location is Powder Springs GA
Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technician
Answer and direct inbound phone calls
Text technicians and track locations using GPS applications
Manage technician check-in and checkout daily
Manage on-call schedule and communications with contact center
Alliance super-user mobile phone support
Part house purchase and tool orders
Manage warranty process and work scheduling
Process specialty job requests (scientific, etc.) with time and materials/quotes
Prepare and analyze customer quotes for service
Ability to prioritize calls and leverage appropriate workforce
Respond to customer difficulties with billing and service
Communicate work orders, messages and information to or from supervisors or technicians
Confer with customers/management to address questions, problems, or requests for service
Assign technicians and work order or purchase order number
Close work tickets and contact customers for feedback regarding performance/quality
Respond and review calls taken by call center
Obtain COD information and notify credit to send an application for credit approval to new customers
Additional responsibilities as assigned
Requirements
High school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferred
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite
Strong organizational, time management skills, and high attention to detail
Flexibility to work outside normal working hours, as required.
Working knowledge of refrigeration/HVAC a plus
High level of professionalism and diplomacy
Superior customer service skills
Excellent telephone and communication skills with ability to handle high volume of calls
Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
Work effectively in diverse team environment
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.