The Service Account Representative serves as the voice of the customer and acts as a liaison between the Hussmann sales branch and factory to satisfy customer requests and resolve issues. The Customer Service Representative must ensure that customer specifications and requests are met by entering accurate data, and troubleshoot problems/issues as needed.
Manage the receipt and entry of original equipment and/or parts orders from sales branches, ensuring completeness and accuracy prior to acknowledging.
Effectively communicate with sales branches, internal departments and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
Work closely with the production scheduling department to ensure the plant committed shop dates of orders are communicated to the sales branches in a timely manner.
Ensure all sales order changes are coordinated with production scheduling, engineering, purchasing, and manufacturing to verify the plants ability to accept the changes.
Continuously improve product knowledge and customer service interface skills.
Qualifications and Education Requirements:
Years of experience 0-1
High School diploma / GED
Must be customer focused and detail oriented
Excellent communication skills
Fluent English, written and verbal
Experience with Microsoft Office
Flexibility to work outside of normal office hours as needed
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.