Our Process
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Our process is simple and customer driven. At Hussmann, we help with determining a budget, store design, equipment selection, project management, installation, service and maintenance. 


Meeting Customers Face-to-Face is the Best Way to Communicate

Contact one of our dedicated project managers today to start the process.



​​​​​​​​​Determine the Budget

The first step we discuss with a customer is budget. We feel that it is important to figure out a budget as quickly ​as possible. This way, we can best determine the correct course of action in terms of design, sales, and installation. 

Store Design

After determining a budget, we shift into the design process. Our design staff will assist in determining the best for overall retail flow of your store with consideration for equipment, gondolas, cabinetry and refrigeration. With a combined 30 years of drafting, fine art, and graphic design experience, our design team will develop a comprehensive store layout. We can also produce detailed interior store elevations for review that highlight suggested paint schedules, proposed decorative lighting, graphics and sculptural element placement. 

Equipment Selection

Now that the store is designed, we review the equipment options to ensure your merchandising and refrigeration needs are met. When final approval is given for the refrigeration, cabinetry and graphics, our project management staff begins ordering all equipment and materials.

Project Management

Once ordering is complete and the site is ready, our project managers begin scheduling the installation of components. Our sales staff attends regular job site meetings to verify scheduling and coordinate with the project managers and field install team on details about the project and the customers’ expectations. This includes working with general and electrical contractors on the installation of our custom walk-in coolers, beer caves, and


Working with our field quality manager and the customer, our project managers make sure the building is ready for cabinetry installation. Typically, cabinetry is installed once the tile and walls have been finished and painted. Our field install team combined have decades of woodworking and cabinetry installation and fabrication experience which gives them a level of quality and excellence that exceeds our customers’ expectations.

After all cabinetry is set and ready, we install all retail equipment supplied, including bakery cases, custom sneeze guards, food warmers, roller grills, microwaves, seating, multi-compartment sinks, and shelving. We work with local major wholesale distributors to determine the placement of store shelving to maximize selling potential.

Our field install team showcases its years of woodworking talent by assembling custom wine and spirit shelving for dedicated areas inside your store.

Once all materials and fixtures are installed, we move onto the quality review phase.

Our field quality manager reviews the completed work and takes inventory of all equipment and start-up to ensure a record of warranty information and proper equipment placement based on client feedback.

Our services don't end when our customers open their doors after the grand opening or remodeling completion. Our project managers and design staff are always available to assist in any last minute details that our customers need, from additional shelving to menu boards to bulk merchandisers. 

Service and Maintenance

With customer designed preventative maintenance packages from our refrigeration service department, you can keep your equipment in peak performance and have less down time resulting in loss of revenue. 

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Hussmann Service Contact Center:

Our certified, professional technicians are on call 24/7 to service all your refrigeration & commercial HVAC needs.

We service all refrigeration equipment including walk-in cooler, freezer, beer cave, and remote or self-contained refrigerated equipment. Our service technicians attend regular technical training classes provided by equipment manufacturers and Hussmann staff. They also attend annually held OSHA training courses to ensure maximum safety in and around job sites.​