The Process Improvement Specialist is responsible for developing and documenting processes for Field Service applications, aligning with the system Product Owners, and applying business experience and field service specialized knowledge for key accounts/contracts.
Responsibilities:
- Ensure Process steps meets customers needs both internal and external Support the team towards strategic goals, reducing the touchpoints overall in the business
- Challenge the stakeholders to maximize opportunities to improve and streamline processes, with consistent quality and compliance
- Facilitate stakeholder engagement in use of 8 Step methods for continuous improvement of processes
- Development of the ring-to-ring processes in Field Service with a primary focus on office processes and a secondary focus on field technician processes.
- Collaborate with other process specialists as needed including: Install quote to cash, Supply Chain, and Payroll.
Requirements:
- 3 to 5 years in Hussmann Branch Operations or equivalent
- 8 Step Process experience
- High School Diploma or GED
- Some college preferred
Additional Qualifications:
- Strong analytical skills
- Excellent listener, communication skills
- Professional team player attitude
- Strategic thinking
- Strong influencing & network building experience
- Strong communication & presentation skills
- Basic Project management skills
- Strong Field Service experience / knowledge
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.