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Service Technician - Lead

REQ: REQ-142174 Service/Installation

Hussmann Corporation
  • Charlotte, NC, US
  • Charlotte, NC, US
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About Hussmann:

Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

About Role:

You will Lead a team of service technicians based on a specified demographic area or project/customer assignment. You will respond the customer's need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating and air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities. You will mentor your team by providing guidance and challenging assignments to grow their abilities.


oPartner with Service Coordinator/Dispatcher to assess potential system issues based on customer information and assign tasks accordingly. Liaison between the office, service, and install to promote greater continuity between departments.

oPerform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.

oMaintenance, diagnosis and repair of refrigeration, heating and air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities.

oSurvey new customer sites and help quote service and maintenance.

oDevelop excellent customer relationships.

oProvide technical guidance, and training to Service Technicians at all levels.

oImplement relevant training and provide opportunities for ongoing professional development for technicians.

oIntrinsically involved with screening, interviewing and hiring new technicians.

oCorrectly teach all the previously listed items.

oReport to Field Service Manager or Area Service Manager.

oAdditional responsibilities as assigned.


oHave a Valid Driver's License and maintain a safe driving record accordance with the Fleet Policy.

oMust be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.

oProvide prompt and detailed communications.

oHave experience in mechanical troubleshooting and servicing.

oAvailable to work nights and/or weekends.

oWorking knowledge of basic refrigeration and knowledge of commercial refrigeration and HVAC.

oHave Experience leading others in the workplace.

oEPA Certification.

oEPA 608 Universal Certification.

oSchedule work for other technicians.

Education Requirement:

Required Level: High School/GED and Completion/Certification from an HVAC-R Technical School or 7 years of experience in HVAC or HVAC-R; Preferred level: Technical Degree


oCompany vehicle provided

oIncentives paid twice per year

oBenefits first day

oPaid training with access to Hussmann Institute Online library

oPaid drive time (including overtime)

oHealth Insurance

oDental and Vision Insurance

o401k with Company Matching Contribution

oDiscretionary 401k Company Contribution

oTuition Reimbursement Program

oLife/Disability Insurance

oFamily Leave

oPanasonic Employee Discounts

oPaid Vacation and 12 Holidays

oEmployee Assistance Program

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

REQ: REQ-142174 Service/Installation

Hussmann Corporation
  • Charlotte, NC, US
  • Charlotte, NC, US
Apply Apply

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