Hussmann is a world leader in manufacturing, selling, installing, and servicing merchandising equipment and refrigeration systems to customers worldwide. The customer base includes supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and food service.
As the Dispatcher, you will schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs. You will report to the Fulfillment Leader.
•••• Prioritize calls and leverage appropriate workforce
•••• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician
•••• Respond to customer difficulties with billing and service
•••• Communicate work orders, messages, or information to or from supervisors, or technicians
•••• Work with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number
•••• Upon work completion close ticket and contact customer for feedback about the task performed and the quality of the work
•••• Respond and review calls taken by call center
•••• Obtain COD information and notify credit to send an application for credit approval to new customers
•••• Additional responsibilities as assigned
•••• High School Diploma Or Five years of related experience and/or training
•••• Intermediate to advanced computer skills
•••• Flexibility to work outside normal working hours, as required.
•••• Strong customer focus
•••• Excellent telephone skills. Ability to handle high volume of telephone calls.
•••• Work effectively in a diverse team environment
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann Corporation is an Equal Opportunity Employer
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.